Last updated: September 2024
When you submit an enquiry through our website, we collect your name and email address as provided in the contact form. If you include additional information in the message field, we store that content as part of your enquiry record.
Our website uses essential cookies to maintain site functionality and remember your cookie consent preferences. We do not use tracking or advertising cookies.
We use the information you provide to respond to your property search enquiry and to maintain records of our communications. Your email address allows us to send you property recommendations and updates relevant to your stated requirements.
We do not share your personal information with third parties for marketing purposes. Property landlords or letting agents may receive your contact details only if you explicitly request that we arrange a viewing or submit an application on your behalf.
We retain enquiry records for three years from the date of your last communication with us. This retention period allows us to reference previous discussions if you return to our service and maintains our business records for accounting purposes.
You may request deletion of your records at any time by contacting us at [email protected]. We will process deletion requests within 30 days unless we are required to retain information for legal or contractual obligations.
Under UK data protection law, you have the right to access the personal information we hold about you, request corrections to inaccurate data, and request deletion of your information. You may also object to our processing of your data or request that we restrict how we use it.
To exercise these rights, contact us using the email address provided on our contact page. We will respond to your request within one month.
We store your information on secure servers and restrict access to authorized personnel only. Email communications between us are transmitted using standard internet protocols. While we implement reasonable security measures, no internet transmission is completely secure.
We may update this privacy policy to reflect changes in our practices or legal requirements. Significant changes will be communicated via email to active clients. Continued use of our service after policy changes constitutes acceptance of the updated terms.
For questions about this privacy policy or how we handle your personal information, contact us at [email protected]